Customer Support Policy
Amazing customer support is the #1 reason our creators cite for choosing Podia.
Our team is here to help you navigate the ins and outs of launching and growing your online business, seven days a week.
Live chat hours
- Monday: 9AM - 6PM ET
- Tuesday: 9AM - 6PM ET
- Wednesday: 9AM - 6PM ET
- Thursday: 9AM - 6PM ET
- Friday: 9AM - 6PM ET
- Saturday: 10AM - 2PM ET
- Sunday: 10AM - 2PM ET
For more details on our support hours and team, check out Podia’s Support page.
We love helping our creators, but there are a few things outside of the Podia platform that we’re unable to assist with. In those cases, we’ll still do our best to point you to the answers you’re looking for, so don’t hesitate to ask!
What we’re more than happy to help you with
Here’s what our support team is best at helping creators with:
Whether you’re looking for help getting set up, getting the most out of our features, or having trouble with a bug or other product-related question, we’re here for you! That includes all core Podia features, from our site builder to online courses, digital downloads, webinars, memberships, email marketing, and more.
Marketing and sales
Getting your work out there can be challenging, and we have lots of resources available to help you out.
Plus, our experienced team is always happy to offer feedback on sales pages and product ideas.
Resources to find answers on your own
We have a complete self-serve knowledge base with answers to hundreds of common — and not-so-common — questions.
Questions outside of our expertise
While we can’t give you hands-on support for these, we have plenty of DIY resources and links to find answers.
While we do allow for adding custom code on the Shaker plan, custom code, by definition, means supporting code that we didn’t write.
Because of that, we can’t know all of the various languages, frameworks, and dependencies that are created by custom code, and we can’t help troubleshoot custom code.
With that said, feel free to browse our help docs:
Our Zapier integration connects Podia with more than 2,000 top apps and platforms, and thousands of our customers use it to get more out of Podia.
But much like custom code, our team aren’t experts in Zapier’s other products, and we aren’t able to help with issues related to those tools.
Here are some Zapier-related help docs that other creators have found helpful:
You can also feel free to reach out directly to Zapier support with any questions, as they’re just as friendly and knowledgeable about their platform as we are about ours
Third-party apps we integrate with
Podia’s third-party integrations connect Podia with other apps our creators commonly use, like MailChimp, ConvertKit, Stripe, PayPal, and more.
While we’re happy to help with any issues taking place on our end, we aren’t able to access your accounts with those other tools, which limits the support we can offer. We encourage reaching out directly to the third-party tools for help getting them working.
We’re here to help
We hope this helps you understand what our team is equipped to help with, and what’s outside of our domain of expertise.
Have any questions? We’re here for you! Just reach out on chat and we’ll be happy to help.
Or if you’d prefer, feel free browse our help docs here.