Podia’s email tools are designed to help creators build meaningful, trusted relationships with their audiences. To protect your deliverability, your subscribers, and the integrity of our platform, all creators using Podia Email must follow this Anti-Spam Policy.

What counts as spam on Podia

You may not use Podia Email to send:

• Unsolicited or bulk emails to people who did not give you explicit permission to contact them.

• Fraudulent, deceptive, harmful, or abusive content that violates Podia’s Terms of Service or Acceptable Use Policy

• Purchased, rented, scraped, or third-party lists of any kind.

• Emails that mislead or deceive, including false headers, sender information, or subject lines.

• Harassing, harmful, or abusive content, including anything that violates Podia’s Terms or Acceptable Use Policy.

• High-risk content associated with poor deliverability or abuse (e.g., misleading affiliate links/marketing, fraudulent giveaways, or prohibited industries per our payment processors).

Permission Requirements

You may only email contacts who have explicitly given you permission to receive your communications.  This policy applies to marketing or promotional emails. Transactional emails (such as receipts, account notifications, or service-related messages) may be sent to customers without a marketing opt-in, provided they are directly related to a transaction or service the customer requested.

Acceptable permission includes:

• Someone filling out a Podia form or opting into your email list

• Someone checking a box or otherwise clearly agreeing to receive marketing emails from you

• A customer relationship where the person knowingly agreed to receive marketing emails and has not opted out

Not acceptable:

• Purchased, rented, borrowed, scraped, or third-party lists

• Contacts obtained without a clear, affirmative opt-in

• Addresses collected for another purpose (e.g., event attendance, a giveaway, a customer support ticket) unless they specifically agreed to email marketing

Requirements

All emails sent through Podia must be honest, transparent, and compliant with applicable laws.

Required in every email:

• Accurate “From” name and email address

• A physical mailing address

• A functional unsubscribe link (this is added automatically by Podia and cannot be removed)

Emails may not include:

• Misleading subject lines or headers

• Attempts to disguise the sender

• Fraudulent, deceptive, harmful, or abusive content that violates Podia’s Terms of Service or Acceptable Use Policy

Sending Best Practices 

While not all bad practices are “spam,” they can harm email performance and trigger enforcement. Podia requires:

• Accurate sender information and a valid reply-to address.

• Regularly cleaning your list, removing invalid or disengaged subscribers.

• Enable double opt-in - Podia strongly recommends using double opt-in when building your email list.

• Respecting unsubscribes immediately—Podia will automatically manage this for you.

How Podia handles violations

If Podia detects spam-like activity—high bounce rates, spam complaints, delivery blocks, or suspicious import behavior—we may:

1. Require list cleanup or sending warm-up

2. Temporarily disable email sending until identified issues are resolved

3. Permanently turn off sending or suspend the account if abuse continues

Failure to adhere to this policy may trigger automatic account review or platform removal per Podia’s Terms of Service. Accounts that violate our policy are not eligible for any refunds. 

Podia may update this policy as email laws and best practices evolve. Continued use of Podia Email means you agree to the most current version.

Reporting abuse

If you receive an email from a Podia creator that you believe violates this policy, please forward it to hello@podia.com. We investigate all reports and take appropriate action.